1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the فریاگوزاری - طوارئ mobile application ("the app", "we", "our"). By creating an account, continuing as a guest, or otherwise using the app, you agree to be bound by these Terms. If you do not agree, do not use the app.
2. What the App Does
The app connects patients with independent healthcare providers — doctors, dentists, laboratories, beauty and skincare centers, home-visit nurses, pharmacies, and medical supply sellers — so patients can browse providers and request or book appointments and orders.
We are a booking and discovery platform, not a healthcare provider. We do not employ the doctors, nurses, pharmacies, or other providers listed in the app, and we do not practice medicine, provide medical advice, or guarantee the availability, quality, licensing, or outcome of any service booked through the app. Any care, treatment, product, or advice you receive is solely between you and the provider.
3. Accounts
- You may sign in with Google, Apple, or continue as a guest. A guest account is a temporary account created automatically so you can browse and use the app without providing personal sign-in details.
- You are responsible for keeping your account credentials secure and for all activity under your account.
- You must provide accurate information when booking a service, since providers rely on it to contact and treat you.
- We may suspend or terminate an account that we reasonably believe is being used fraudulently, abusively, or in violation of these Terms.
4. Bookings and Orders
- Submitting a booking or order request is not a guarantee of confirmation — the provider must accept it.
- Cancellation is available for bookings that are still pending, subject to the options shown in the app at the time.
- Prices, availability, delivery times, and stock shown for pharmacy and medical-supply orders are set by the individual provider and may change.
- We are not responsible for a provider failing to honor a confirmed booking, but we may assist in resolving disputes reported to us.
5. Medical Disclaimer
Content in the app — including health tips, news, and videos — is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions about a medical condition. In an emergency, contact your local emergency services directly — do not rely on this app.
6. Provider Accounts
If you use the app as a doctor, nurse, pharmacy, lab, beauty center, or medical-supply seller, you additionally agree that: you are legally permitted to offer the services or products you list; the information in your profile (specialty, licensing, location, pricing) is accurate; and you are responsible for fulfilling bookings and orders you accept.
7. Acceptable Use
You agree not to: use the app for any unlawful purpose; impersonate another person or provider; upload false, misleading, or harmful content; attempt to interfere with or disrupt the app or its servers; or use automated means to access the app outside of normal use.
8. Content You Submit
If you upload a profile photo, review, or other content, you confirm you have the right to share it and grant us a license to display it within the app for the purpose of operating the service. See our Privacy Policy for how we handle your personal data.
9. Disclaimer of Warranties
The app is provided "as is" and "as available." We do not warrant that the app will be uninterrupted, error-free, or completely secure. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the app and any services booked through it.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the app, or from any service, treatment, or product provided by a third-party provider booked through the app. Our total liability for any claim relating to the app is limited to the amount, if any, you paid us directly to use the app.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the app after changes means you accept the revised Terms.
12. Termination
You may stop using the app at any time. We may suspend or terminate your access to the app if you violate these Terms or if we discontinue the service, with notice where reasonably possible.
13. Contact Us
Questions about these Terms can be sent to: support@midecal.app