Overview
Midecal ("we", "our", "the app") connects patients with doctors, dentists, laboratories, beauty centers, nurses, and pharmacies. This policy explains what information we collect, how we use it, and the choices you have. By creating an account or using the app, you agree to the practices described here.
Information We Collect
- Account information: name, email address, phone number, and profile photo, provided directly by you or through Google Sign-In.
- Health-related booking information: appointment details, symptoms or notes you choose to add, blood type and date of birth (patients), and specialty, bio, and clinic/pharmacy/lab details (providers).
- Location (city and area): the city/area you select when booking a nurse visit or browsing pharmacies — chosen manually by you, not collected via GPS or background tracking.
- Photos: images you choose to upload as a profile picture or for a provider's catalog, selected from your camera or photo library.
- Device and push-notification data: a Firebase Cloud Messaging (FCM) device token, used only to deliver appointment and booking notifications to your device.
- QR/scan data: when a nurse confirms a home visit, the app reads a QR code to verify the visit — no camera image is stored.
- Usage data: basic technical logs (app version, device type, crash reports) used to keep the service reliable and secure.
How We Use Your Information
- To create and manage your account and let you sign in securely.
- To let patients book appointments and providers manage bookings.
- To send you notifications about appointment status, confirmations, and updates relevant to your bookings.
- To display provider profiles, availability, and services to patients.
- To improve app reliability, fix bugs, and prevent abuse.
Sign in with Google
If you choose to sign in with Google, we receive your name, email address, and profile photo from Google to create your Midecal account. We do not receive your Google password, and we do not post to your Google account on your behalf.
Sharing of Information
We do not sell your personal information. Information is shared only as needed to operate the app:
- Between a patient and the specific doctor/nurse/pharmacy/lab/beauty provider involved in a booking, so the booking can be fulfilled.
- With Google (Firebase Cloud Messaging, Google Sign-In) strictly to provide authentication and push notifications.
- When required by law, or to protect the rights, safety, and security of Midecal, our users, or the public.
Data Storage and Security
Your data is stored on secured servers that we operate. We use industry-standard measures — including encrypted connections (HTTPS) and authenticated API access — to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your account and booking information for as long as your account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can delete your account yourself at any time from Settings (see "Deleting Your Account" below).
Deleting Your Account
You can permanently delete your account at any time from inside the app: open Settings and tap Delete Account. No email or request to us is needed. The deletion is immediate and cannot be undone — you are signed out, you can no longer sign in, and your profile stops being visible to anyone. If you want to use Midecal again afterwards, you are free to register again with the same email address as a new account.
If you cannot access the app, you can also request deletion from the web.
- Deleted immediately: your ability to sign in, your sign-in credentials, your push-notification tokens, and the visibility of your profile to other users.
- Kept as required by law: records of medical care you received — appointments, prescriptions, lab results and orders. Clinics and pharmacies are legally obliged to keep treatment records, so these stay attached to the doctor, laboratory or pharmacy that provided the care, and we cannot erase them on request.
- If you never used a medical service, there is no such record to retain.
Your Choices
- You can edit or update your profile information at any time from Settings.
- You can disable notifications from your device's system settings.
- You can delete your account from Settings at any time, as described above.
- You can contact us at the email below with any question about your data.
Children's Privacy
Midecal is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the app after changes means you accept the revised policy.
Contact Us
If you have questions about this privacy policy or your data, contact us at:
support@midecal.app